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Return Authorization Form

Because we value your time, we request that you complete this form online and return to us. This form is required for all product returns. Please read our return policy to ensure that you understand the terms and conditions of your return. Once you fill out the Return Authorization Form, HPI will review the information and issue a return authorization number. The return authorization number will be emailed to you within 5 business days with instructions on how to make your return.

Returns are subject to a 15% re-stocking fee and actual shipping charges.

Please note fields marked * are required.

General Information:

*Customer Name:

Customer #:

*Contact:

*Telephone #:

*Fax / Email:

Invoice #:

*Customer PO #:

Date order placed:

Reason for Return: Please list the reason number in the box below.

1 = Billing error
2 = Defective / Damaged
3 = Duplicate shipment
4 = Packaging problem
5 = Short dated goods
6 = Shipped too early / late
7 = Shipped wrong amount
8 = Shipped to wrong location
9 = Wrong product shipped
10 = Other (Please write reason in the special instructions field.)

Items to Return:

*HPI Item #:

*Item Description:

*Qty to return:

*Reason Number:

Special Instructions:

*HPI Item #:

*Item Description:

*Qty to return:

*Reason Number:

Special Instructions:

*HPI Item #:

*Item Description:

*Qty to return:

*Reason Number:

Special Instructions:

If you need assistance please contact the customer service department:
P: 1-800-235-1002 Ext. 243
F: 718-768-0743 or 718-768-2141
Email: CustomerCare@hpi.com
Hours: 9:00 a.m. - 5:00 p.m. EST (Monday-Thursday),
8:30 a.m. - 4:00 p.m. (Friday)

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